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Frequently Asked Questions
Frequently Asked Questions
Answers to the most common questions
47 articles in this collection
Written by
Oskari,
Demet Ergun,
and
Matilda
Changing a workspace domain
This article discusses changing workspace domain names.
Written by
Demet Ergun
Updated over a week ago
What languages does Howspace support?
This article lists which languages are supported in Howspace as the workspace languages.
Written by
Oskari
Updated over a week ago
Accessing a workspace
This article describes how to access a workspace
Written by
Matilda
Updated over a week ago
What is Howspace Community?
What is Howspace Community and what is its purpose
Written by
Oskari
Updated over a week ago
Building a workspace
Edit page names
This article explains how to rename or edit page names in three different ways.
Written by
Matilda
Updated over a week ago
Moving content within a workspace
This article describes how to move content between different pages of a workspace.
Written by
Matilda
Updated over a week ago
Hide and show pages and folders
This article describes how to hide and show pages and folders in the menu of a workspace.
Written by
Oskari
Updated over a week ago
Hide and show containers
This article explains how administrators can hide and show containers in a workspace.
Written by
Oskari
Updated over a week ago
Change the order of pages in the menu
This article explains how the order of the pages visible on the menu can be changed and managed.
Written by
Oskari
Updated over a week ago
Change the landing page
This article explains what a landing page is and how to change a landing page in a workspace.
Written by
Oskari
Updated over a week ago
Archive a workspace
This article explains how to archive and re-activate a workspace.
Written by
Oskari
Updated over a week ago
Delete a workspace
This article explains how to delete a workspace.
Written by
Oskari
Updated over a week ago
Edit workspace names
This article describes how to change the name of a workspace.
Written by
Oskari
Updated over a week ago
Edit folder names
This article explains how to rename folders in a workspace.
Written by
Oskari
Updated over a week ago
Duplicate a folder
This article discusses the duplication of folders
Written by
Oskari
Updated over a week ago
Duplicate a page
This article explains how to duplicate workspace pages
Written by
Oskari
Updated over a week ago
Duplicate a workspace
This article explains how to duplicate a workspace.
Written by
Oskari
Updated over a week ago
Duplicate a widget
This article explains how a widget can be duplicated.
Written by
Oskari
Updated over a week ago
Duplicate a container
This article explains what you can do if you have a need to duplicate a container.
Written by
Oskari
Updated over a week ago
Create a new folder
This article explains how to create a new folder to your workspace.
Written by
Oskari
Updated over a week ago
Create a new page
This article explains how to create a new page to your workspace.
Written by
Oskari
Updated over a week ago
Create a new workspace
This article describes how to create a new empty workspace.
Written by
Oskari
Updated over a week ago
Can I work on a page that is not visible in the menu?
Written by
Oskari
Updated over a week ago
Is it possible to make a link from one page in a workspace to another?
This article explains how to make links in a workspaces from page to another.
Written by
Oskari
Updated over a week ago
Common Errors
Websocket connection issues
This article describes common reasons that might cause connection issues.
Written by
Oskari
Updated over a week ago
Live Widget Troubleshooting
This article discusses troubleshooting the live widget in case there are issues.
Written by
Oskari
Updated over a week ago
Ancient Browser Found
As Internet Explorer support ended, some users are now directed to an error page. Users need a modern browser to access Howspace.
Written by
Oskari
Updated over a week ago
Ajax Error 500
This article summarizes what the "Ajax Error 500" error message means and how to react to it.
Written by
Oskari
Updated over a week ago
What to do when participant's login link does not work?
This article describes steps that can be taken if your participant's login link does not work.
Written by
Oskari
Updated over a week ago
What information should be delivered when reporting a possible bug?
Here is a list of things that will help us determine the details of possible bugs in Howspace.
Written by
Oskari
Updated over a week ago
Common Technical Questions
SSO configuration guide
This article is meant as a guide to setting up SSO configurations for Howspace accounts.
Written by
Oskari
Updated over a week ago
Which browsers are supported?
This article lists all supported browsers.
Written by
Oskari
Updated over a week ago
What is the maximum file size for uploading content into Howspace?
This article explains what the maximum file size for Howspace uploads is.
Written by
Oskari
Updated over a week ago
Which image formats are supported in Howspace?
This article lists which image file formats are supported in Howspace.
Written by
Oskari
Updated over a week ago
What are the recommended image sizes for Howspace?
This article explains the logic and lists the recommended image sizes for Howspace.
Written by
Oskari
Updated over a week ago
Customizing a workspace
Workspace login, registration and SSO
This article describes what options of logging in to a workspace administrators can choose from and how these can be used by participants.
Written by
Oskari
Updated over a week ago
Workspace Language, date and time
This article describes the language and date and time settings in Workspace settings and explains how these apply.
Written by
Oskari
Updated over a week ago
Workspace Features
This article describes the features in Workspace settings and explains how and where these features apply.
Written by
Oskari
Updated over a week ago
Workspace Security settings
This article explains the security measures that workspace administrators can change according to their preference.
Written by
Oskari
Updated over a week ago
Workspace Personalization
This article will discuss the different ways you can personalize your workspace.
Written by
Oskari
Updated over a week ago
How do the notification settings work?
This article explains how the Notification settings function.
Written by
Oskari
Updated over a week ago
Why does my image not cover the whole width of the container?
This article explains how images are placed in Howspace.
Written by
Oskari
Updated over a week ago
What font does Howspace use?
This article explains what type of fonts Howspace uses.
Written by
Oskari
Updated over a week ago
Why are some menu items (pages or folders) stacked under the hamburger menu?
This article explains how the pages and folders are organised in the menu and why some of them are stacked under the hamburger menu.
Written by
Oskari
Updated over a week ago
Difference between
Login and register
This article explains the difference between login and register.
Written by
Oskari
Updated over a week ago
Archiving and deleting a workspace
What is the difference between deleting and archiving a workspace?
Written by
Oskari
Updated this week
Teams and userlists
This article explains the differences between teams and userlists
Written by
Oskari
Updated over a week ago