Frequently Asked Questions

Changing a workspace domain

This article discusses changing workspace domain names.

Written by Demet Ergun
Updated over a week ago

What languages does Howspace support?

This article lists which languages are supported in Howspace as the workspace languages.

Written by Oskari
Updated over a week ago

Accessing a workspace

This article describes how to access a workspace

Written by Matilda
Updated over a week ago

What is Howspace Community?

What is Howspace Community and what is its purpose

Written by Oskari
Updated over a week ago

Edit page names

This article explains how to rename or edit page names in three different ways.

Written by Matilda
Updated over a week ago

Moving content within a workspace

This article describes how to move content between different pages of a workspace.

Written by Matilda
Updated over a week ago

Hide and show pages and folders

This article describes how to hide and show pages and folders in the menu of a workspace.

Written by Oskari
Updated over a week ago

Hide and show containers

This article explains how administrators can hide and show containers in a workspace.

Written by Oskari
Updated over a week ago

Change the order of pages in the menu

This article explains how the order of the pages visible on the menu can be changed and managed.

Written by Oskari
Updated over a week ago

Change the landing page

This article explains what a landing page is and how to change a landing page in a workspace.

Written by Oskari
Updated over a week ago

Archive a workspace

This article explains how to archive and re-activate a workspace.

Written by Oskari
Updated over a week ago

Delete a workspace

This article explains how to delete a workspace.

Written by Oskari
Updated over a week ago

Edit workspace names

This article describes how to change the name of a workspace.

Written by Oskari
Updated over a week ago

Edit folder names

This article explains how to rename folders in a workspace.

Written by Oskari
Updated over a week ago

Duplicate a folder

This article discusses the duplication of folders

Written by Oskari
Updated over a week ago

Duplicate a page

This article explains how to duplicate workspace pages

Written by Oskari
Updated over a week ago

Duplicate a workspace

This article explains how to duplicate a workspace.

Written by Oskari
Updated over a week ago

Duplicate a widget

This article explains how a widget can be duplicated.

Written by Oskari
Updated over a week ago

Duplicate a container

This article explains what you can do if you have a need to duplicate a container.

Written by Oskari
Updated over a week ago

Create a new folder

This article explains how to create a new folder to your workspace.

Written by Oskari
Updated over a week ago

Create a new page

This article explains how to create a new page to your workspace.

Written by Oskari
Updated over a week ago

Create a new workspace

This article describes how to create a new empty workspace.

Written by Oskari
Updated over a week ago

Can I work on a page that is not visible in the menu?

Written by Oskari
Updated over a week ago

Is it possible to make a link from one page in a workspace to another?

This article explains how to make links in a workspaces from page to another.

Written by Oskari
Updated over a week ago

Websocket connection issues

This article describes common reasons that might cause connection issues.

Written by Oskari
Updated over a week ago

Live Widget Troubleshooting

This article discusses troubleshooting the live widget in case there are issues.

Written by Oskari
Updated over a week ago

Ancient Browser Found

As Internet Explorer support ended, users are now directed to an error page. To access Howspace one needs to use the URL found in their email in a modern browser.

Written by Oskari
Updated over a week ago

Ajax Error 500

This article summarizes what the "Ajax Error 500" error message means and how to react to it.

Written by Oskari
Updated over a week ago

Error 605: not delivering to previously bounced address

This issue can occur when trying to send an email through Howspace. If you come across it, send a message to support@howspace.com along with the effected email address

Written by Oskari
Updated over a week ago

What to do when participant's login link does not work?

This article describes steps that can be taken if your participant's login link does not work.

Written by Oskari
Updated over a week ago

What information should be delivered when reporting a possible bug?

Here is a list of things that will help us determine the details of possible bugs in Howspace.

Written by Oskari
Updated over a week ago

SSO Configuration

Written by Oskari
Updated over a week ago

Which browsers are supported?

This article lists all supported browsers.

Written by Oskari
Updated over a week ago

What is the maximum file size for uploading content into Howspace?

This article explains what the maximum file size for Howspace uploads is.

Written by Oskari
Updated over a week ago

Which image formats are supported in Howspace?

This article lists which image file formats are supported in Howspace.

Written by Oskari
Updated over a week ago

What are the recommended image sizes for Howspace?

This article explains the logic and lists the recommended image sizes for Howspace.

Written by Oskari
Updated over a week ago

Workspace login, registration and SSO

This article describes what possibilities of logging in to a workspace administrators can choose from and how these can be used by participants.

Written by Oskari
Updated over a week ago

Workspace Language, date and time

This article describes the language and date and time settings in Workspace settings and explains how these apply.

Written by Oskari
Updated over a week ago

Workspace Features

This article describes the features in Workspace settings and explains how and where these features apply.

Written by Oskari
Updated over a week ago

Workspace Security settings

This article explains the security measures that workspace administrators can change according to their preference.

Written by Oskari
Updated over a week ago

Workspace Personalization

This article will discuss the different ways you can personalize your workspace.

Written by Oskari
Updated over a week ago

How do the What's new settings work?

This article explains how the What's new settings affect the notifications and emails.

Written by Oskari
Updated over a week ago

Why does my image not cover the whole width of the container?

This article explains how images are placed in Howspace.

Written by Oskari
Updated over a week ago

What font does Howspace use?

This article explains what type of fonts Howspace uses.

Written by Oskari
Updated over a week ago

Why are some menu items (pages or folders) stacked under the hamburger menu?

This article explains how the pages and folders are organised in the menu and why some of them are stacked under the hamburger menu.

Written by Oskari
Updated over a week ago

Login and register

This article explains the difference between login and register.

Written by Oskari
Updated over a week ago

Archiving and deleting a workspace

What is the difference between deleting and archiving a workspace?

Written by Oskari
Updated over a week ago

Teams and userlists

This article explains the differences between teams and userlists

Written by Oskari
Updated over a week ago