The Kanban widget helps teams collaborate in real time and turn dialogue into direction by organizing ideas, tasks, and feedback into clear visual categories. You can use AI to create categories based on participant input and categorize comments manually or with the help of AI, making it easy to manage ideas and actions in one shared view.
What can you use Kanban for?
Managing team tasks and progress
Visualizing ongoing initiatives and responsibilities
Structuring feedback or peer reviews
Turning chat discussions into categorized insights
Grouping ideas or themes that emerge during sessions
Mapping current challenges, initiatives, and outcomes
Change management steps: Current State, Vision, Actions, Results
It also suits many frameworks, like:
SWOT analysis: Organize ideas under Strengths, Weaknesses, Opportunities, and Threats to visualize strategic insights.
PESTLE, SPICED, ADKAR
Whatever else you imagine!
Practical examples
Imagine a company that wants to improve their overall employee experience. To do that, they want to gather ideas from their employees: What works well right now? What can we improve? From there, they want to take some of the ideas and start improving the situation, and they'd like to show the progress to their employees. Kanban could be a great option here.
This is what the Kanban widget looks like after it has been added to the page, with title and a short description added in widget edit menu:
You can already add categories manually at this point either via the edit menu or by clicking the plus icon to the right of the "uncategorized" column. You can add, edit or remove categories later on as well, or you can wait until comments come in and then use the AI assistant to categorise them.
Using the AI in Kanban
Comments have come in, and the option to use AI to create categories based on them is visible:
When you use the AI to create categories, they open in a window where you can edit them before saving:
When the Kanban has categories, you can either move comments manually or ask the AI to categorise them. In this case, the AI was able to categorise most comments but not all:
Categorising manually
You may already have an idea of how to categorise comments. In this example, employees were asked to provide feedback on their employee experience and the admin wants to implement some of the feedback and show the work they do over time, so they create categories "improvement ideas", "work in progress", and "done":
They can then move comments by dragging them using the arrow icon that appears when hovering over a comment with the mouse or via the "..." menu that similarly appears when hovering:
Widget menu
Admins can access many useful functions in the widget menu:
Edit: Access the widget editing mode
Change style: Widget styles
Artificial intelligence: AI prompting and AI insights
Show users who have/have not commented: you can send emails accordingly to users who have or have not commented.
Filter: Filter comments based on profile field values, userlists, or teams
Export all comments to an Excel file
Editing the widget
You can enter the edit mode through the widget menu -> "Edit"
Title and text content
You can edit the widget's title, content, and other settings in the edit mode. More information about the text editor can be found in this article.
Super Chat mode
Technically Kanban is a mode in the Super Chat widget, so you also see the option to change the mode.
Kanban
Discussion ("regular" Super Chat)
Sticky notes
Categories
Here you can add or remove comment categories, or edit category names, colors or order. These appear as columns in the Kanban widget.
Who can categorise comments: admins can always do it, but you can also give permission to participants to categorise their own comments or all comments.
Functionalities
Functionalities that can be enabled or disabled:
Comments: If disabled, comments cannot be written or attachments sent in the chat.
Name: Toggle the display of comment and reply authors' names and profile pictures. To ensure complete anonymity, enable permanent anonymity in advanced settings.
Timestamp: Displays the time when the comment has been added.
Allow users to comment with text: Show/hide text comment field. Disabling this but enabling photos/videos/attachments means that participants can only add photos/videos/other attachments.
Instructions for writing a comment: This option allows you to write a placeholder text in the comment field. It is useful for extra instructions.
Like: allows users to like someone else's comment.
Show likes: displays how many likes a comment has received in total and the users who have liked it.
Show views: displays who has seen any particular comment.
Points: users can rank comments by giving them 1-5 points each.
Show points: displays the total cumulative amount of points a comment has received. The distribution of points can be seen by hovering over the total amount.
The photo/video/attachment buttons: allows participants to record audio or video, or upload files as part of comments when enabled.
Reply: allows users to reply to comments from others.
Allow users to reply with text: Show/hide text reply field. Disabling this but enabling photos/videos/attachments means that participants can only add photos/videos/other attachments.
Instructions for replying to a comment: This option enables you to write a placeholder text in the reply field. It is useful for extra instructions.
Like: allows users to like someone else's reply.
Show likes: displays how many likes a reply has received in total and the users who have liked it.
The photo/video/attachment buttons: allows participants to record audio or video, or upload files as part of replies when enabled.
Advanced settings
In the advanced settings, you can manage:
How many comments are shown by default in the widget
Which comments users can view
Moderation: Read more in this article
Certain features to be available for participants, like Filtering, and viewing a Word Cloud
Anonymity: You can enable permanent anonymity here. You can read more about permanent anonymity in this article.
Permissions
Who can add comments/reply to comments
Choose which users can comment or reply in the widget. You can allow every participant to comment/reply, select individual users or userlists that are allowed, or mandate commenting/replying to be done as teams.
Who can duplicate comments
Duplicating comments can be allowed for:
Participants to duplicate their own comments
Admins to duplicate any comment
Who can edit
You can also allow participants to edit the widget by adding their email addresses in the "Who can edit" section.
Widget styles
You can edit the appearance of the widget with widget styles! More information about widget styles can be found in this article.