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Super Chat Widget

This article explains the Super chat widget and its features.

Updated over a week ago

The Super Chat widget is a tool for real-time interaction with participants. It contains many features for facilitating conversations and summarizing/analyzing them afterward.

Widget menu

Admins can access many useful functions from the widget menu:

  • Edit: Access the widget editing mode

  • Change style: Widget styles

  • Artificial intelligence: AI prompting and AI insights

  • Show users who have/have not commented: you can send emails accordingly to users who have or have not commented.

  • Sorting: Sort comments by likes, points, or chronologically.

  • Filter: Filter comments based on profile field values, userlists, or teams

  • Reset likes, points, or replies

  • Export all comments to an Excel file


Editing the widget

You can enter the edit mode from the widget menu > "Edit"

Title and text content

You can edit the widget's title, content, and other settings in the edit mode. More information about the text editor can be found in this article.

Super Chat mode

  • Discussion

    • The default mode of Super Chat.

  • Sticky notes

    • Comments appear as Sticky notes that can be moved between Super Chat widgets on the page when allowed in the page settings.

Functionalities

Functions that can be enabled or disabled:

  • Comments: If disabled, comments cannot be written in the chat. Audio, video, and other files can still be uploaded if they are enabled. Comments can only be written if this is enabled.

  • Name: Toggle the display of comment and reply authors' names and profile pictures. To enable complete anonymity, enable permanent anonymity in advanced settings.

  • Timestamp: Displays the time when the comment has been added.

  • Instructions for writing a comment: This option enables you to write a placeholder text in the comment field. It is useful for extra instructions.

  • Like: allows users to like someone else's comment.

  • Show likes: displays how many likes a comment has received in total and the users who have liked it.

  • Show views: displays who has seen any particular comment.

  • Points: users can rank comments by giving them 1-5 points each.

  • Show points: displays the total cumulative amount of points a comment has received. The distribution of points can be seen by hovering over the total amount.

  • The photo/video/attachment buttons: allows participants to record audio or video, or upload files as part of comments when enabled.

  • Reply: allows users to reply to comments from others.

  • Instructions for replying to a comment: This option enables you to write a placeholder text in the reply field. It is useful for extra instructions.

  • Like: allows users to like someone else's reply.

  • Show likes: displays how many likes a reply has received in total and the users who have liked it.

  • The photo/video/attachment buttons: allows participants to record audio or video, or upload files as part of replies when enabled.

Advanced settings

In the advanced settings, you can manage:

  • How many comments are shown by default in the widget

  • Which comments users can view

  • The order of comments: Newest, oldest, most likes, or most points

  • Certain features to be available for participants, like Sorting, Filtering, and AI insights

  • Anonymity: You can enable permanent anonymity here. You can read more about permanent anonymity in this article.

Permissions

Who can add comments/reply to comments

Choose which users can comment or reply in the widget. You can allow every participant to comment/reply, select individual users or userlists that are allowed, or mandate commenting/replying to be done as teams.

Who can duplicate comments

Duplicating comments can be allowed for:

  • Participants to duplicate their own comments

  • Admins to duplicate any comment

Who can edit

You can also allow participants to edit the widget by adding their email addresses in the "Who can edit" section.

Widget styles

You can edit the appearance of the widget with Widget styles! More information about Widget styles can be found in this article.


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