The Super Chat widget is a tool for real-time interaction with participants. It contains many features for facilitating conversations and summarizing/analyzing them afterward.
Widget menu
Admins can access many useful functions from the widget menu:
Edit: Access the widget editing mode
Change style: Widget styles
Artificial intelligence: AI prompting and AI insights
Show users who have/have not commented: you can send emails accordingly to users who have or have not commented.
Sorting: Sort comments by likes, points, or chronologically.
Filter: Filter comments based on profile field values, userlists, or teams
Reset likes, points, or replies
Export all comments to an Excel file
Editing the widget
You can enter the edit mode from the widget menu > "Edit"
Title and text content
You can edit the widget's title, content, and other settings in the edit mode. More information about the text editor can be found in this article.
Super Chat mode
Discussion
The default mode of Super Chat.
Sticky notes
Comments appear as Sticky notes that can be moved between Super Chat widgets on the page when allowed in the page settings.
Functionalities
Functions that can be enabled or disabled:
Comments: If disabled, comments cannot be written in the chat. Audio, video, and other files can still be uploaded if they are enabled. Comments can only be written if this is enabled.
Name: Toggle the display of comment and reply authors' names and profile pictures. To enable complete anonymity, enable permanent anonymity in advanced settings.
Timestamp: Displays the time when the comment has been added.
Instructions for writing a comment: This option enables you to write a placeholder text in the comment field. It is useful for extra instructions.
Like: allows users to like someone else's comment.
Show likes: displays how many likes a comment has received in total and the users who have liked it.
Show views: displays who has seen any particular comment.
Points: users can rank comments by giving them 1-5 points each.
Show points: displays the total cumulative amount of points a comment has received. The distribution of points can be seen by hovering over the total amount.
The photo/video/attachment buttons: allows participants to record audio or video, or upload files as part of comments when enabled.
Reply: allows users to reply to comments from others.
Instructions for replying to a comment: This option enables you to write a placeholder text in the reply field. It is useful for extra instructions.
Like: allows users to like someone else's reply.
Show likes: displays how many likes a reply has received in total and the users who have liked it.
The photo/video/attachment buttons: allows participants to record audio or video, or upload files as part of replies when enabled.
Advanced settings
In the advanced settings, you can manage:
How many comments are shown by default in the widget
Which comments users can view
The order of comments: Newest, oldest, most likes, or most points
Moderation: Read more in this article
Certain features to be available for participants, like Sorting, Filtering, and AI insights
Anonymity: You can enable permanent anonymity here. You can read more about permanent anonymity in this article.
Permissions
Who can add comments/reply to comments
Choose which users can comment or reply in the widget. You can allow every participant to comment/reply, select individual users or userlists that are allowed, or mandate commenting/replying to be done as teams.
Who can duplicate comments
Duplicating comments can be allowed for:
Participants to duplicate their own comments
Admins to duplicate any comment
Who can edit
You can also allow participants to edit the widget by adding their email addresses in the "Who can edit" section.
Widget styles
You can edit the appearance of the widget with Widget styles! More information about Widget styles can be found in this article.