How to enable teams in a Super Chat

Using teams is a way for administrators to give the option for their participants to answer as a team with one voice in the Super Chat widget. In practice, enabling teams means that any user in the team can post a comment, and the author shown is their team. Teams are only available in the Super Chat widget and are available in any chat within the workspace.

While the feature is turned on, participants can create their own teams. Administrators can also create teams in advance.

You can turn the Teams feature on in each Super Chat widget's settings -> permissions.

You can also choose, who can reply to comments. For example, you could set the chat so that comments are posted by teams, but any replies come from individual participants.

This is what it looks like for participants when there are no teams created or they themselves don’t belong to any team yet:

This is what it looks like for the participants when there is a team they belong to.

And how a comment looks like when it has been posted by a team member:

Why use teams?

Teams allow different groups of people to co-create content for a chat and still be viewable as a whole. The group can be a part of an organization, a department, or a small group of a workshop.

It gives another layer of possible facilitation methods for the admins to use when no individual can be picked out of the group, but instead, they can hear the voice of the team as one entity.

How to create, edit or delete teams as an administrator?

Admins can create, edit or delete teams in a workspace by going to Workspace Manager -> Teams. To create a team, simply click "New Team":

Editing and deleting can be done from the "..." menu on the right side of each team, and there is also an option to send an email to the team: