Sometimes there are cases where a participant says they do not see invites or other emails sent to them from a workspace.
Resolving email delivery issues
As a workspace admin, go to Workspace Manager -> Users
Find the user in question and see if there's an error icon next to their email address. It will either be an error or tell you the last email was delivered to them at time x. Below is an example of a delivery error and a successful one.
If there is an error, click on the user's email to see the probable reason for it. Once you've resolved the issue (e.g. email address was incorrect), you can remove the address from the suppression list and send an email again.
If there is no error, the email has been delivered from Howspace's perspective and the issue is on the participant's end. Ask the user to search with the term "howspace" in their entire mailbox. Sometimes these emails end up in the spam folder.
If the participant still doesn't see the email, they need to contact their IT team to check if there's a quarantine or something else that explains the issue. The IT team might need to whitelist Howspace in their system.
Whitelisting Howspace
If workspace invitations and other emails from Howspace workspaces seem to repeatedly end up in your participants’ spam folders or participants don't receive them at all while they've been sent normally from Howspace, you can ask your organization’s IT department to
whitelist in.howspace.com and howspace.com, and
add both domains to the safe senders list.