Frequently Asked Questions
Does it work on all internet browsers?
Does it work on all internet browsers?
Most modern internet browsers are supported, however Internet Explorer is not.
Does the widget allow a limited amount of participants?
Does the widget allow a limited amount of participants?
Yes, you can have a total of 200 participants participating in the call, out of which 24 participants can participate with video. The restriction on amount of participants per live call is unfortunately restricted by the technology behind browser based live video calls.
Can I have more than one Live widget per page?
Can I have more than one Live widget per page?
Yes! There is no limitation on how many Live widgets you have active at once, on a page. Feel free to activate break out sessions, spontaneous discussion for a cohort who wants to discuss a certain topic.
How do I record a session?
How do I record a session?
It's simple: every admin of a workspace can activate the recording possibility. This is done in the widget menu. When enabled, you can start recording with an in-call button.
Who can access my recordings?
Who can access my recordings?
All workspace admins, page admins, and users with edit rights to the Live widget can access the recordings. Recordings are available only in the widget’s edit mode, under the Recordings section. They are stored securely for 30 days. To keep a recording beyond that period, make sure to download it or share it in a video widget to preserve access.
What if I face an issue with the widget?
What if I face an issue with the widget?
Start by checking our article for Live widget troubleshooting.
Live widget uses a third-party service. What about data security?
Live widget uses a third-party service. What about data security?
Live widget utilizes Whereby's service. Like Howspace, Whereby is ISO27001 certified for data security. You can read more about data security at Whereby here.