Sometimes there can be issues with participants' login links.
Here are a few tips on how to overcome them!
Try sending the login link again - maybe the first link directs the participant to a wrong page or is not valid due to changes in the workspace.
Make sure the participant can access the page - sometimes pages are hidden or restricted and this prevents the participant from viewing the page.
Advice the participant to copy and paste the link from the email. Sometimes the link is divided between lines of text and thus malfunctions.
If the participant can't find the invitation email, ask them to check their trash mail folder. The email might have been delivered, but ended up in the wrong folder.
If nothing else helps, contact Howspace Support and we can investigate. You can contact us via [email protected] or by using the chat icon at the bottom right corner of this page or when you're logged in to a workspace you are an admin in.