Impact Tracker helps you prove that a workspace is actually creating results, not just participation. It brings together participant survey results, and business metrics into one view so admins can see what is working, where support is needed, and what is changing over time.
The feature makes the impact of Howspace visible and measurable. Instead of relying on scattered manual reporting or guessing ROI, teams can track adoption, skill development, assessments, evaluations, and business metrics more continuously. This makes it easier to connect learning or enablement activities to real execution, change and business outcomes.
How to use the Impact Tracker
Make sure that the feature is enabled in Workspace Manager -> Settings -> Features -> "Impact Tracker". Once the feature is enabled, navigate to the Impact Tracker tab in Workspace Manager.
The Impact Tracker has two types of questions, participant survey and business metrics.
Schedule
First, you have to select schedule, i.e. when do you want to start sending the participant survey as well as ask admins to update business metrics, and until when you want to track the impact. You can either select a custom end date, e.g. the end of the training period, or set the end to "never" to keep tracking indefinitely.
Participant survey
Here, you can define questions to ask your participants, that help you track the progress of your process or training. Participants answer the defined questions on a scale of 0-10, and the survey can be sent to participants weekly, monthly, or quarterly.
To create a participant survey,
First, you need to choose one of the default items or write a custom one. Default items are divided into categories and include for example items like "I have all the tools and access I need to do my job" and "I understand the key metrics I am expected to influence in my new role" under onboarding, as well as "I feel confident handling difficult conversations" under leadership development.
When you have chosen one or more default or custom questions,
For each question, define a target value between 0-10.
Select the frequency you want the survey to be sent: weekly, monthly, or quarterly.
Save.
Business metrics
Here, you can define any business metric that the process or training is related to, making it easier to understand the impact you're having. For example, in a sales coaching workspace it might make sense to have one of the business metrics be "ARR from new sales". With business metrics, you select the admin who is responsible for it, and they will be asked to update the data (e.g. new sales ARR) weekly, monthly, or quarterly.
To track business metrics,
First, you need to choose one of the default metrics or write a custom one. Default items are divided into categories and include for example items like Average Deal Size (ACV) and win rate under onboarding, as well as Employee NPS (eNPS) under leadership development.
When you have chosen one or more default or custom metrics,
For each metric, define target.
For each custom metric, define the unit the target is in, e.g. "euros/€"
Select the frequency you want the metrics to be updated: weekly, monthly, or quarterly.
Select responsible admin(s). By default, the one creating the metric to follow is selected, but you can also add others. When data needs to be updated, responsible admins are notified.
Save.
Admin view
Once set up, admins can see results for the participant survey and business metrics in their own boxes:
You can choose to view development on a weekly, monthly, or quarterly basis. You can also filter the view to for example only include a specific userlist.
In the business metrics box, you will also see the possibility to update the values.
Participant view
When it is time for a new round of the participant survey, participants will get a pop-up window while they're in a workspace, and they will have to answer the survey before they can go on.
