Overview - what is a qualification?
A qualification is granted to a user after they complete certain required trainings, which are always based on a training template. The qualification is added automatically to the user’s profile once the requirements are met.
Qualifications can have an expiration period, and to renew a qualification, the user must complete a defined number of additional training hours. Admins can adjust this hour requirement at any time.
Where to create and manage qualifications
Go to Hub administration → Qualifications
From there, admins can:
Create and edit qualifications
Choose which trainings are required
Set how long the qualification is valid
Define how many training hours are needed for renewal
Manually assign, update, or remove qualifications for users
Browse users have completed each qualification
What users see
Users can view their own qualifications on their profile page, alongside completed trainings.
At the time of writing this article (October 2025), users cannot view the requirements (such as which trainings or hours are needed) until the qualification has been completed.
How qualification renewal works
Qualifications are renewed only after the current one expires. If the required training hours for renewal are already completed, the renewal happens on the expiry date. For example, if a qualification ends for a certain user on April 18, 2029, and the required hours are done, it will renew on that date.